You may have seen the brochure…or read a blog post about how Shepherd Filters can save money vs frequent hood cleanings. Now, you want to get started and get these babies installed pronto.
However, the onboarding process for Shepherd Filters isn’t a ship it and forget it scenario.
Let’s go through the six events that happen during the Shepherd Filters onboarding process:
1) Pre-site visit
The first step is a pre-site visit where we’ll want to obtain general information about your kitchen. We’ll gather information such as:
– What size is your hood?
– What appliances are you cooking with?
– What are your hours of operation?
– How close are your appliances to the hood system?
– How much are you spending on hood cleaning every year?
Questions like these determine if installing Shepherd Filters would be beneficial for you.
For example, If you are using a wood burner and your burner is only 3 feet from the hood system, Shepherd Filters would not be a great fit because the temperature is too great and will cause them to burn. This is not a typical scenario, but we want to learn about your kitchen and cooking techniques to make sure you’ll be getting the most value from the filters.
2) Hood System Measurements
After we have determined that Shepherd Filters will be a good fit, we must begin the process of determining how the filters will fit in your hood system.
The first step of this process is to measure the height and width of your hood.
Depending on the measurements, the filters can be orchestrated to fit your hood system.
Typical sizes of baffle filters are (in inches):
If a combination of the above sizes don’t enclose your hood system, there are custom designed spacers that will complete your system.
3) Pre-Install Hood Cleaning
Before we install any Shepherd Filters, we require kitchen managers first to schedule a hood cleaning. We want to start off clean, so we can stay clean.
Starting clean provides great feedback when we schedule follow-ups.
4) Filter Replacement Training
We will provide hands-on training for you and your staff so everyone is confident in replacing filters. The process is very simple, but we’ll be there for support and to handle any and all questions.
Here is a quick video showing how to replace a Shepherd Filter:
5) Post-Install Follow-ups
After the hood cleaning and the installation of your Shepherd Filters, we want your continuous feedback on the how the filters are working.
Questions we’ll ask include:
- Are you noticing vertical lines (ribs)?
- Are you noticing any char or burning anywhere on the filter?
Getting this feedback helps with designing you a change-out schedule:
6) Change-out Schedule Development
After hearing feedback from you, we’ll begin to see a pattern with the life-cycle for each of your filters.
Perhaps in your kitchen, the life-cycle of a filter for each appliance is:
Oven – 28 days
Deep Fryer – 14 days
Griddle – 7 days
Grill – 3-4 days
We will give you a calendar that you can hang-up in your kitchen so you’ll know when it’s time to replace your filters. Here’s an example of a change-out schedule:
Once you know when to replace your filters, you are on the path to keeping your hood clean!
Today, we wanted to highlight that there’s plenty of preparation, scheduling and training that’s involved with a new kitchen getting Shepherd Filters installed.
Hopefully, you now feel more prepared into how the onboarding process will go!