Listening and responding to customer feedback is one way ABCO technicians are committed to providing the best customer experience possible. Our technicians operate with high quality standards and high internal expectations. We are dedicated and loyal to our mission, our customers and each other. ABCO is the only fire service provider that offers incentives to our service technicians based upon day-to day service calls and performance.
Their success is tied to customer satisfaction, and they are financially rewarded for top-shelf service. This key incentive plan has allowed us to maintain our technicians for long periods of time, and to continually train and enhance the capabilities that ABCO provides our customers.
Why Training Is Important
Our technicians are certified by the State of Ohio and factory trained and certified by the manufacturers of our distributed products. ABCO supports and encourages NICET certification.
Since its founding in 1961, more than 121,000 technicians and technologists have met NICET’s rigorous certification criteria. That number is growing rapidly as more employers and local and state governments rely on NICET certification to measure the qualifications of their workforce. By employing those workers who have demonstrated their technical qualifications, ABCO can provide their customers higher quality goods and services. ABCO is proud to employ a state designer with NICET Level IV certification in fire alarms, as well as several with NICET Level III certification in fire sprinkler, fire alarm, and special hazards suppression.
Our ABCO internal training program is customer-focused, and relies upon our years of experience in the industry and our best practices. Each ABCO employee must follow a rigid internal training program that focuses on customer service; customer interactions; post-service communication practices; and general employee training/employee relations.